Business Terms of Service

"Services" means the Visionary Redesign offerings, including AI-generated interior renders, shoppable furniture and decor lists, AI-generated walkthrough videos, and related services described at the time of purchase.

"Order" means a single purchase of Services, as identified by the package selected at checkout or listed on an invoice.

"Client Materials" means the photos, videos, floor plans, listing details, instructions, and other content Client provides to us.

"Deliverables" means the renders, videos, shoppable lists, and other output we deliver to Client under an Order.

2.1 Scope. The scope of each Order, including the number of rooms, images, and videos, is as described in the package at the time of purchase.

2.2 Business Use Only. The Services are sold to businesses and professionals, including real estate agents, brokerages, property owners, short-term rental operators, and developers, for commercial purposes. The Services are not offered for personal, family, or household use.

2.3 Visualization Only. Deliverables are AI-generated visual concepts. They do not depict actual property conditions, completed work, or items physically present at a property. They are not architectural, engineering, construction, design-build, or appraisal services. Dimensions, colors, materials, finishes, and product placement are approximate.

3.1 Submitting Materials. After payment, Client sends Client Materials to orders@houseaiapp.com, referencing the name and email address used at checkout.

3.2 Turnaround. We aim to deliver each Order within 24 hours after we receive complete and usable Client Materials. The delivery period begins when complete Client Materials arrive, not when payment is made. Expedited delivery may be requested by email and is subject to availability and any additional fee we quote in advance.

3.3 Incomplete Materials. If Client Materials are incomplete, low resolution, or otherwise unsuitable, we will notify Client, and the delivery period is paused until usable materials are received.

3.4 Review and Delivery. Every Deliverable is reviewed by House AI before release. Deliverables are delivered by email or secure download link.

3.5 Revisions. Each Order includes one round of revisions, requested within 7 days after delivery, limited to adjustments within the original scope, such as style refinements, color changes, or furniture substitutions. New rooms, new properties, or a new design direction require a new Order.

4.1 Fees. Fees are as shown at checkout or on the invoice, stated in U.S. dollars, and payable in full in advance.

4.2 Payment Processing. Payments are processed by Stripe. House AI does not receive or store full payment card numbers. Client authorizes us to charge the payment method provided for all fees due.

4.3 Recurring Plans. If Client purchases a monthly plan or retainer, Client authorizes recurring charges each billing period until cancelled. Client may cancel at any time by emailing us. Cancellation takes effect at the end of the current billing period, and no partial refunds are given for unused portions of a period.

4.4 Taxes. Fees exclude applicable taxes. Client is responsible for all sales, use, and similar taxes other than taxes based on our income.

4.5 Payment Disputes. Client agrees to contact us before filing a payment dispute so we can resolve the issue. We may suspend Services while a dispute is pending.

5.1 Before Work Begins. Client may cancel an Order for a full refund if Client has not yet submitted Client Materials and requests cancellation within 14 days after payment.

5.2 Late Delivery. If we fail to deliver an Order within 72 hours after receiving complete Client Materials, excluding delays caused by Client or by events beyond our reasonable control, Client may request a full refund of that Order.

5.3 Non-Conforming Deliverables. If a Deliverable does not match the package purchased and we cannot correct it through revision, we will refund that Order.

5.4 All Other Cases. Except as stated in this Section 5, fees are non-refundable once work has begun. Refunds are issued to the original payment method.

6.1 Rights in Client Materials. Client represents and warrants that it owns or has obtained all rights, licenses, and permissions, including from photographers, property owners, sellers, and any identifiable individuals, needed to provide Client Materials to us and to have them modified using artificial intelligence.

6.2 License to House AI. Client grants House AI a non-exclusive, worldwide, royalty-free license to use, copy, and modify Client Materials solely to perform the Services, including processing by third-party artificial intelligence and cloud service providers acting on our behalf.

6.3 Prohibited Materials. Client will not submit materials that are unlawful, infringing, or that depict individuals without their consent. We may refuse any Order or material at our discretion.

6.4 Client's Use of Deliverables. Client is solely responsible for how it uses Deliverables in listings, marketing, and advertising, including compliance with multiple listing service rules, listing portal rules, state real estate licensing laws, fair housing laws, truth-in-advertising laws, and any requirement to disclose that images are virtually staged or AI-generated.

7.1 Labels. Every Deliverable carries an AI-generated label. Upon request, we may also provide an unlabeled version for MLS use, which is delivered together with a required disclosure statement.

7.2 Client Obligations. Client will not remove, obscure, or alter AI labels. Client will display the disclosure statement wherever an unlabeled version is used. Client will not present any Deliverable as a photograph of actual property conditions.

8.1 License to Deliverables. Upon full payment, House AI grants Client a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, display, and distribute the Deliverables to market the property identified in the Order, including in listings, websites, social media, print, and advertising. Client may extend this license to its brokerage, co-listing agents, and the property owner for the same purpose. We will not license the Deliverables to any third party for marketing the same property.

8.2 House AI Property. House AI retains all rights, title, and interest in the House AI app, models, prompts, styles, templates, workflows, software, and know-how used to create the Deliverables. No rights are granted except as expressly stated in these Terms.

8.3 Portfolio Use. We may display Deliverables, with property addresses and personal information removed, in our portfolio and marketing, unless Client opts out by email.

8.4 Feedback. Client grants us the right to use any feedback about the Services without restriction or compensation.

Shoppable lists link to products sold by third-party retailers. House AI does not sell, ship, or warrant those products, and prices and availability may change without notice. Purchases are governed by the retailer's terms. Some links are affiliate links, and House AI may earn a commission on qualifying purchases at no additional cost to the buyer. As an Amazon Associate, House AI earns from qualifying purchases.

House AI does not guarantee any sale, sale price, lease, booking, occupancy rate, time on market, or other business outcome from the use of any Deliverable.

Each party will keep the other party's non-public business information confidential and use it only to perform or receive the Services. We handle personal information in accordance with our Privacy Policy at houseaiapp.com/privacy-policy. We do not sell Client Materials or personal information contained in them. We may delete Client Materials 90 days after delivery.

House AI will perform the Services with reasonable skill and care. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND HOUSE AI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOUSE AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST COMMISSIONS, LOST SALES, OR LOSS OF DATA OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES. HOUSE AI'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES CLIENT PAID FOR THE ORDER GIVING RISE TO THE CLAIM.

Client will defend, indemnify, and hold harmless Addicting Elements LLC and its members, officers, employees, and contractors from and against all claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of (a) Client Materials, (b) Client's use of Deliverables, (c) Client's breach of Sections 6 or 7, or (d) Client's violation of any law or third-party right.

We may suspend or terminate Services if Client breaches these Terms, fails to pay, or uses Deliverables unlawfully. Sections 4 through 17 survive termination.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party platforms, internet or power failures, natural disasters, and acts of government.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. The state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction over any dispute arising out of or related to these Terms, and each party consents to that jurisdiction. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

We may update these Terms by posting a revised version on this page. Changes apply to Orders placed after the "Last updated" date. The version in effect when an Order is placed governs that Order.

These Terms, together with the applicable Order, are the entire agreement between the parties regarding the Services. If Client and House AI have signed a separate written service agreement, that agreement controls where it conflicts with these Terms. Client may not assign these Terms without our written consent. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. The parties are independent contractors. Notices may be given by email.